COURIERPOST DELAYS - UPDATE 7 JUNE 2020

Courierpost has worked through the majority of backlog and new orders are no longer experiencing significant delays, yay!

Thank you for your patience.

Please see more info here.

SHIPPING FAQS

I recently made an order, will this be shipped?
As soon as your order is dispatched you will receive a tracking notification. If your order hasn't been dispatched within 2 working days, please contact us as we may be waiting on stock from a supplier.

My order has been shipped and there is a problem with delivery, help?
If your parcel is taking longer than CourierPost's current delivery estimates here or there appears to be an issue with delivery, please contact CourierPost on 0800 COURIER in the first instance.  If you are not able to rectify the issue with CourierPost, please contact us and we will open an investigation with CourierPost. Please be patient as we work through several hundred inquiries.

Help, I need to change the delivery address?

If you need to change the delivery address, you can request a redirection to an alternative address within 70km of the original delivery address.  Once your order is picked up by the courier, enter your tracking number in NZ Post's online tracking tool to redirect to an alternative address or call 0800 COURIER.

Alternatively, contact us if your parcel hasn't been shipped and we can update the delivery address.

My parcel is taking too long, can I change to click and collect?
Unfortunately as soon as your order is shipped, we can not change your order to click and collect.  We appreciate the delivery delays currently being experienced are frustrating but this situation is completely out of our control.

My parcel has been lost by CourierPost, what happens now?
If CourierPost has deemed your parcel missing, please contact us.  We will open an investigation with CourierPost and once the parcel is confirmed missing and passed to claims we can organise a replacement. Please understand, these are the steps we have to follow in order for CourierPost to cover a replacement.

 


STANDARD FREE SHIPPING VIA COURIER POST

NZ Muscle offers FREE DELIVERY nationwide! We use CourierPost, NZ's most extensive delivery network.

Estimated delivery times* during normal work hours, Monday-Friday:

Auckland - same day or overnight
North Island - overnight delivery
South Island - overnight delivery, or 2 days with economy (for larger parcels)
Rural addresses - will take longer than the above stated timeframes *During sale and holiday periods dispatch and delivery may take longer with larger volumes of orders. If you need your order in a hurry, select one of our upgrade options. No deliveries on weekends and public holidays.

Signature required delivery
Signature required delivery is free and can be selected at checkout. This option is recommended if you don't want Courier Post to leave your parcel unattended and is recommend for high-value items. Neither Courier Post nor NZ Muscle is liable for parcels that are stolen, damaged or lost after delivery. Authority to leave - please note, if you or someone at the delivery address has previously given authority to leave parcels, Courier Post may deliver your parcel without a signature.

UPGRADE YOUR SHIPPING

South Island Overnight - currently unavailable

$10 per shipment - order before 3:45pm (valid weekdays, rural addresses will take longer).

Urgent Tonight 6-9pm delivery - Auckland metropolitan area only (please check your address is in zone)

Live in Auckland and need your supps in a hurry? Order before 3:45pm Monday to Friday and select Urgent Tonight at checkout to get your order delivered the same day between 6-9pm for $10! To ensure you qualify, please check your address is within the Urgent Tonight service area.

Priority dispatch

Jump the queue and ensure your order gets packed and dispatched ahead of the pack for $10 (Sunday-Friday). Your order will be prioritised by a dedicated team member for packing and dispatch in record time. Please note, delivery is via CourierPost standard delivery - signature required (not express delivery). This option is great during sale and holiday periods!

FREE CLICK & COLLECT - AUCKLAND ONLY

Non-contact click and collect will be available at:

  • NZ Muscle 187 Queen Street, Auckland - 7 days
  • NZ Muscle HQ 58 Apollo Drive, Rosedale, Auckland - Monday to Friday between 10am-5pm

Please note click and collect orders require 2-3 business days to process.  We will contact you when you order is ready for pick up. All orders need to be placed online prior to collection. Select your click and collect location at check-out.

Upon pick up, please follow the instructions at our click and collect locations to ensure collection is contact-less.

 

RETURNS

Please refer to our returns policy for all returns (faulty, damaged, incorrect items, change of mind).