Christmas/New Year Delivery

Please note with the large number of public holidays over the Christmas and New Year period, orders will be dispatched on "working days" between 29-31st December. This means you may not receive your order until the New Year once normal business hours resume on the 5th January and couriers are in operation again.

Couriers do not operate on public holidays.

Spend over $60 to qualify for free standard shipping via CourierPost.

Orders under $60 are charged a flat rate of $2.99.

Estimated delivery times* during normal work hours, Monday-Friday:
Auckland - overnight delivery
North Island - overnight delivery
South island - overnight, or 2 days with economy (for larger parcels)
Rural addresses - will take longer than the above stated timeframes

*During sale and holiday periods dispatch and delivery may take longer with larger volumes of orders. If you need your order in a hurry, select one of our upgrade options.

No deliveries on weekends and public holidays.

Pace Evening Express Auckland - $11.50

Order before 3pm Monday to Friday (excluding public holidays) and your order will be delivered between 6-9pm that evening. This shipping option will only be displayed for valid Auckland addresses at check-out. 

If ordering on the weekend, your parcel will be shipped the next business day for delivery that evening. If there is no one home to sign for the parcel or it can't be left in a safe place, your parcel will via transferred to the depot for standard NZ Post delivery.

Urgent Tonight - Auckland suburban areas only (Albany to Papakura - non rural)

Get your order delivered between 6-9pm in Auckland for a flat fee of $15 (excluding public holidays).

To qualify, order before 3:45pm Monday to Friday and select Urgent Tonight at check out. No deliveries on weekends and public holidays.

Check if your address is with the Urgent Tonight service area. Delivery areas include suburban areas from Albany to Papakura.

South Island Overnight 

$10 per shipment - order before 3:45pm to qualify. Valid weekdays, rural addresses will take longer. No deliveries on weekends and public holidays.

Priority Dispatch

Jump the queue and ensure your order gets packed and dispatched ahead of the pack for $10 (Sunday-Friday). Your order will be prioritised by a dedicated team member for dispatch. Delivery is via CourierPost standard delivery - signature required (this is not express shipping). This option is great during sale and holiday periods when we have high volumes of orders.

Click and Collect - Auckland only

Order online and collect your order from your preferred collection point. Please allow up to three working days for your order to be available for collection. We will contact you when it’s ready.

Bulky items

Items such as gym equipment will be shipped via our freight forwarders and will take longer to deliver due to the size of the goods being shipped. These items are unable to be freighted via plane. Unfortunately as these are manual bookings it is not always possible to provide tracking numbers. If you require an update on the shipment of a bulky item, please contact us at sales@nzmuscle.co.nz with your order number.

Returns

In the event of receiving damaged, faulty (where faults not disclosed) or incorrect items, please send photos of the issue and your order number to sales@nzmuscle.co.nz within 7 days of receiving your order. Items marked Final Sale are unable to be returned.

Please refer to our Returns Policy for further information.

FAQs

For any other questions, please refer to our FAQs